Customer Rating & Review of SUNRISE ENERGY CONCEPTS, INC.
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From a Customer Review submitted to us on May 6, 2009:
| ZIP Code of Solar Installation: | 11704 |
| Date Solar Installation Completed: | 8/2008 |
| Type of Solar Installation: | Home |
| Solar Technology: | PV |
| System Size: | 3000 |
| Use Net Metering: | Yes |
| Upgraded Efficiency: | No |
| Customer comments provided: Very courteous and answered my questions. Quick responses via email as well. Haven`t had any issues with the PV system. Would recommend to friends and family. Without LIPA rebates and state/government credits I would not have gotten the system. Also, not being charged the full job amount, only net amount after rebates was a deciding factor over other installers. |
Detailed Survey Results:
| OVERALL | ||||||
| Overall, how pleased are you with the work and the way it was done? |  Great | |||||
| Would you hire the same contractor/professional again? | YES | |||||
| SALES PROCESS | ||||||
| How well were costs explained prior to signing your contract or starting work? | Great | |||||
| Were various design and system options provided and explained to your satisfaction, prior to signing the contract or starting work? | Great | |||||
| How well was the work (or installation) process explained prior to signing your contract/starting work? | Great | |||||
| Were references willingly provided for you to contact? | Great | |||||
| SCHEDULE AND CONTRACT TERMS | ||||||
| Work began on the date and time promised? | Great | |||||
| Work was completed according to the schedule promised? | Great | |||||
| Work was completed for the pre-agreed upon price? | Great | |||||
| PROFESSIONALISM | ||||||
| How satisfied are you with the manner in which any changes were communicated? |  Good | |||||
| How easy was it to get in contact with the professional/company while the work was in progress? | Great | |||||
| How satisfied are you with problem or issue resolutions, if any? | Great | |||||
| How satisfied are you with the professional's (or company's) willingness to make any necessary corrections? | Great | |||||
| AFTER SALE SUPPORT | ||||||
| How satisfied are you with explanations and training you received concerning operation and maintenance of your system? | Good | |||||
| How satisfied are you with follow-up communications (After the installation or work was completed)? | Good | |||||
| REFERENCE Rating Scale Used: | | |  |  |
| Great | Good | OK | Unhappy |
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