| POSITIVE ENERGY | ||
|---|---|---|
  View Profile for POSITIVE ENERGY | ||
| Summary of Customer Reviews & Ratings | ||
| Overall Rating | Comments | Zipcode |
 | Jul 9, 2010: This system is a hybrid - we can sell power or go onto battery backup in case of an outage. The backup will run our outside well, a freezer, fridg, some lights, milking machine, and pasteurizer. We told Allen what we wanted and he designed it for us and our budget. We are extremely pleased with the work Allen and Postive Energy did for us. I would highly recommend them- expecially for on/off grid work. »View Complete Survey | 87068 |
| Jun 8, 2010: Reliable and pleasant to work with from start to finish »View Complete Survey | 87505 |
| May 28, 2010: Exceeded high expectations! »View Complete Survey | 87544 |
| May 28, 2010: »View Complete Survey | 87505 |
| May 28, 2010: Postivie Energy is a great company to work with. »View Complete Survey | 87505 |
| May 19, 2010: Mark spent a lot of time answering my questions prior to signing the contract and was always easy to contact. The work was done on schedule, and in a very professional manner. The system has been performing better than originally projected. Positive Energy has continued to help with system registration and utility billing issues. I`m a happy customer. »View Complete Survey | 88012 |
| May 4, 2010: »View Complete Survey | 87508 |
| May 3, 2010: Pleasure to work with! »View Complete Survey | 87508 |
| Apr 15, 2010: »View Complete Survey | 87508 |
| Apr 5, 2010: »View Complete Survey | 88011 |
| Mar 27, 2010: Mark Westbrock is great to deal with. »View Complete Survey | 88005 |
| Mar 25, 2010: This was an addition to a system installed the previous year. Would we use them again ? Certainly! »View Complete Survey | 88007 |
| Mar 24, 2010: We can`t praise enough the work and professionalism of Mark Westbrock. He is simply superb. »View Complete Survey | 88011 |
| Mar 24, 2010: It took a very long time for me to figure out what kind and how large a system to install. Mark was unfailingly helpful and responsive. The installers were always cheerful, even when the weather was at its worst. The system provides a larger percentage of power requirements than I had anticipated. Thanks! »View Complete Survey | 88044 |
| Mar 24, 2010: Bar none this was the best experience I have ever had with a contractor. »View Complete Survey | 88005 |
| Mar 22, 2010: Check back with me in a year or so...if possible. »View Complete Survey | 88005 |
| Mar 22, 2010: Very professional group, highly experienced, well-credentialed for solar power installations. I spoke to five vendors before selecting Positive Energy, as being clearly the best qualified to do the work. »View Complete Survey | 88007 |
| Mar 22, 2010: Not only was the installation smooth, but the follow-up regarding forms and data for the tax credits was also greatly appreciated. It is especially nice that for most months of the year to local utility pays me, rather then my paying them. »View Complete Survey | 88007 |
| Mar 22, 2010: I cannot think of anyway Mark and his crew could have been better. Everything went according to plan and schedule. And the system is working wonderfully. »View Complete Survey | 88007 |
| Mar 19, 2010: The Positive Energy crew that installed our photovoltaic system was extremely competent, professional, and committed to installing a system of the highest possible quality. They were very respectful of our home and conscious of how the job site looked. When interacting with us, they were polite and always refered to us by our names. The system is performing flawlessly and our meter is running backward! Another thing we especially appreciated was the comprehensive owners manual and the fact that they took care of all of the paperwork required for El Paso Electric Interconnection Agreement and REC Program, and the State and Federal Tax Credits. Thanks Positive Energy and Mark, Conor, Anthony, Tony, and Christy. »View Complete Survey | 88011 |
| Mar 19, 2010: Mr. Westbrock is very professional and technically competent. He also spent a lot of personal time, without legal counsel, before the State Regulatory Commission (PRC) presenting evidence and helping the commission to make rules supporting the state`s requirement for renewable energy production. This was the rule that instituted the Renewable Energy Credit of $ .13 with El Paso Electric and which makes photovoltaic a no brainer in an economic sense. By helping to get us the REC as well as net metering, we receive a benefit of approximately $ .25/kwh. Remember that Mark and Positive Energy did this for you! »View Complete Survey | 88005 |
| Mar 19, 2010: Although I have only had the PV system for one month, it seems to operate very well. The first month production exceeds slightly Positive Energy`s estimate for this time of year. Solar-estimate`s estimates for production in the Las Cruces area are low by about 10%.
The only complaint I have relates to the monitoring system. The monitoring through the internet does not work very well, but it is a "nice to have" extra, not something you really need. You can always check your rec meter for total production. I understand Sun Power is working on some fixes for the monitoring system. »View Complete Survey | 88011 |
| Mar 15, 2010: »View Complete Survey | 87507 |
| Feb 4, 2010: I was extremely impressed by the staff of Positive Energy. From the first call to the final handshake, it was obvious that they are interested in customer satisfaction not just selling a product. Appointments were made and kept. All the staff were well informed, great teachers as well as installers and overall very pleasant. Staff was very accessable and eager to meet my needs. I have already recommended Positive Energy to friends, family and colleagues. »View Complete Survey | 87505 |
| Jan 29, 2010: Project took longer to start because of permitting problems with City of Santa Fe. Tracking Motors were very late in delivery, probably due to no fault of Positive Energy. Main complaint was finding that electric panel had to be upgraded, just before system was to be connected to home. This should have been caught earlier. »View Complete Survey | 87505 |
| Jan 18, 2010: »View Complete Survey | 87505 |
| Jan 16, 2010: The folks at Positive Energy were very professional and a pleasure to work with. »View Complete Survey | 87505 |
| Jan 14, 2010: Very professional and diligent workers. »View Complete Survey | 87042 |
| Jan 14, 2010: »View Complete Survey | 87056 |
| Jan 13, 2010: Positive Energy, Santa Fe was terrific to work with. »View Complete Survey | 87507 |
| Dec 28, 2009: Positive Energy was a pleasure to work with. The are, without question, the most professional solar electric company in New Mexico. The system cost the amount they told me it would and it produces the output they promised. I 100% recommend them. »View Complete Survey | 87507 |
| Dec 14, 2009: This is a really quality organizationand there work shows it. »View Complete Survey | 87505 |
| Dec 13, 2009: Positive Energy staff were very professional, efficient, friendly and allowed our family to get involved and educated in the process. I have already recommended them to friends! »View Complete Survey | 87508 |
| Nov 8, 2009: »View Complete Survey | 87507 |
| Oct 14, 2009: »View Complete Survey | 88011 |
| Oct 14, 2009: Work was done exactly on budget, and minor delays were mutually agreed upon - i.e. we were in no rush, and it made their scheduling easier. »View Complete Survey | 88012 |
| Aug 24, 2009: »View Complete Survey | 87507 |
| Aug 24, 2009: If our solar system works as well as the team that sold and installed it, we will be in energy heaven. Everyone involved in the process was courteous, knowledgeable, thoughtful and remarkably efficient. This is our first excursion into solar power and I can`t think of a better introduction than being in Positive Energy`s hands. I love watching the in house monitor that tells me how many kilowatt hours we create every day. »View Complete Survey | 87501 |
| Aug 24, 2009: »View Complete Survey | 87507 |
| Aug 23, 2009: Outstanding company. My tracker produces more power than expected. They were on time and on budget. Very professional. »View Complete Survey | 87507 |
| Oct 6, 2008: I would provide a positive recommendation any time. »View Complete Survey | 87504 |
| Sep 21, 2008: My 13 year old power system was on the verge of crashing, due to the long illness then death of my husband who created it and maintained it. I was lost on every possible level when Positive Energy arrived. Every step of the way, during the hardest period of my life, I was treated with compassion and respect, and carefully educated in my new role as the caretaker of the system. That nearly defunct system is functioning smoothly once more. It would be impossible to overstate my positive feelings for Positive Energy. »View Complete Survey | 87010 |
| Sep 4, 2008: Positive Energy provides quality products, excellent service, very complete analysis of the project with how they approach the analysis of the customers’ needs and goals. They provided a very detailed estimate, provide alternates, explain how and why they have chosen the equipment they intend to install. A pleasure to work with. »View Complete Survey | 87010 |
| Aug 28, 2008: »View Complete Survey | 88001 |
| Aug 22, 2008: Positive Energy is a terrific company and I couldn`t be more pleased with the installation. The staff were exceedingly friendly and knowledgable, they kept me well-informed at every step of the process, and their work and attention to detail showed a craftsmanship that is extremely impressive. These folks are motivated as much by their desire to protect the environment as they are by the need to earn a living. I`d recommend them in a heartbeat to anyone interested in a PV installation for their home or business. »View Complete Survey | 87540 |
| Aug 14, 2008: On the first day that we walked into Positive Energy we recognized that these people knew what they were doing and believed in the product, the process and themselves. They listened carefully and made recommendations of things that we could do to help in the process, like gathering past electric bills, changing to CFLs, understanding where our electricity was being used and thinking about the size system that would be right for us. They made system recommendations with probable costs and outcomes. The person who came to the house to layout the design kept in mind not just obtaining maximum efficiency but was also sensitive to the potential visual impact of the panels on the house, though I have to say that I wouldn’t mind if the panels showed from the street more.
We decided to have our flat roof replaced prior to installation and they coordinated with the roofer. The process of roofing tear off, bolting down the support system for the PV panels and the beginning of laying down the new roof was seamless. Then they were able to install the system earlier than predicted. The cost was exactly what they said it would be. The estimate of output was conservative if anything because in the 80 days after installation, we generated around 10% over expectations.
The manual they gave us has everything, the letter of intent, scope of work (including a list of assumptions and exclusions), proposed cost, statement of billing, tax credit forms filled out to the extent possible, estimated performance curves, one-line diagram, layout diagram, permit data, component cut-sheets, warranties, and the warranty registration cards that they filed for us!
I am extremely happy with the results. Every evening I check the power module to see how many kW the system generated each day, and how long it is likely to be before we have generated our next Megawatt and ton of saved CO2. If you are looking for a company to install your system, you search is over. Oh, and welcome to the real twenty-first century.
»View Complete Survey | 87544 |
| Jun 3, 2008: Allen worked with me to design into an existing system and I did some of the work, I also assisted in the installation where I could. Allen bumped us up in his schedule so we could take advantage of the tax credits. They had to put chains on all 4 wheels to get here! They were courteous and professional »View Complete Survey | 87552 |
| Apr 11, 2008: They were great. Everything was installed super efficiently and they were great about coming out. to this off-grid location (down a rough road). Nice and easy to talk with. They are people I was very comfortable having around on my property - leaving me feeling very relaxed and gave me complete confidence in the work being done and the entire installation process. They were also very sweet in putting up with one of my pups. »View Complete Survey | 87010 |
| Apr 9, 2008: We were very impressed with the total professionalism exhibited by everyone we came in contact with. »View Complete Survey | 87120 |
| Apr 4, 2008: The guys at Positive Energy were as helpful and understanding as anyone could be with someone who knew very little about PV systems. I would recommend them anytime. We couldn`t be happier! »View Complete Survey | 87047 |
| Feb 25, 2008: This company had to review the work done by another contractor who had failed to complete its work and had committed several errors (code violations and other problems), then recommend solutions and implement them, including obtaining CID inspection/approval and local utility grid-tying approvals. All the work went very well and reasonably quickly with good communications throughout the process. »View Complete Survey | 87540 |
| Jan 24, 2008: We have had this system in place for over seven years, and Positive Energy has been always responsive and always knowledgeable; always provided top-notch technicians; and have made absolutely certain that the system functioned properly at all times. Nothing but the highest praise. »View Complete Survey | 87565 |
| Jan 7, 2008: »View Complete Survey | 88301 |
| Dec 19, 2007: stupendous company! Alan is amazing. »View Complete Survey | 87540 |
| Oct 6, 2007: »View Complete Survey | 87505 |
| Aug 9, 2007: The work was done with a great deal of integrity, professionalism and competence. »View Complete Survey | 87122 |
| Aug 6, 2007: Very pleased with all aspects of solar installation and support. »View Complete Survey | 87517 |
| Aug 3, 2007: Terrific service - I recommedn them to everyone »View Complete Survey | 87532 |
| Jul 20, 2007: It was a pleasure to work with the several Positive Energy personnel I came in contact with. They are young, bright, and dedicated to the work they are doing. »View Complete Survey | 87508 |
| Jan 23, 2007: Positive Energy worked to make the complicated process as smooth as possible for us at every step of the way. »View Complete Survey | 87108 |
| Oct 19, 2006: Mark and Pascal were terrific to work with. They came back after the installation and fixed a problem we weren`t even aware of. We would recommend Positive Energy highly. »View Complete Survey | 87108 |
| Jul 8, 2006: Positive Energy helped me in my time of need. I was without power and Positive Energy came to my aid and did an excellent job. I would recommend them to everyone. They are extremely professional and experts in the field of photovoltaic systems. You do not need to worry about them finishing on time or doing excellent work. I am very proud of my system and it is because of Positive Energy excellent work. »View Complete Survey | 87506 |
| May 23, 2006: consistant `great`s says it all. they are a wonderful company run by an interesting man who seems to love his work »View Complete Survey | 87529 |
| May 10, 2006: »View Complete Survey | 87529 |
| May 5, 2006: Very satisfied. Would be great if seasonal adjustment were included in cost. »View Complete Survey | 87501 |
| Apr 11, 2006: Courteous and candid explanation of the pros and cons of the proposed system. »View Complete Survey | 87501 |
| Jan 10, 2006: Excellent company, staff and product. Great after-sales supprt. Highly recommend. »View Complete Survey | 87506 |
| Jan 9, 2006: Positive energy upgraded my older marginally working off-grid system and turned it into a very efficient no problems works like a dream system!They never tried to sell me a new system because they were able to upgrade the original one so that it is totally reliable and very easy for a non tech person like myself to use. »View Complete Survey | 87505 |
| Jan 9, 2006: Positive Energy has been assisting me in upgrading our pv system for the past eight years. Their professionalism, quality of work, and ability to explain what is necessary and why is greatly appreciated by my wife and I. I have recommended Positive energy to others in our neighborhood who are off the grid. »View Complete Survey | 87010 |
| Jan 8, 2006: great work. Very clean install. »View Complete Survey | 87501 |
| Dec 13, 2005: Allan worked with me to upgrade the system and was very helpful in coping with some previously purchased, but not used solar panel racks.
He also provided plans for the new battery box, and found the best panels for the best price.
I think what I am calling panels, he calls modules?
»View Complete Survey | 87010 |
| Dec 9, 2005: Not only did the company exceed my expectations, but I would go so far as to say that dealing with Positive Energy ranks among the best experiences I have ever had in dealing with a company for clarity, efficiency and punctuality. They heard what I wanted and delivered me more than I expected. »View Complete Survey | 87501 |
| Sep 14, 2005: In this day and age it is rare to find a company like Positive Energy. They do busin ess the way it used to be done, with integrity and commitment. I wish there were more companies like Positive /Energy, not only in the solar energy field, but in every field. »View Complete Survey | 87505 |
| Aug 25, 2005: Technically top notch. Despite in-depth discussions of costs at the start and during the project, there were significant overruns at the end. They did allow me some time to pay these off. »View Complete Survey | 87024 |
| Aug 25, 2005: »View Complete Survey | 87504 |
| Jul 27, 2005: This company is excellent. They made educating me part of our total work together. They are not the cheapest, but they sure are the best!!! »View Complete Survey | 87507 |
| Jul 11, 2005: »View Complete Survey | 87544 |
| Jul 10, 2005: »View Complete Survey | 87010 |
| Jul 8, 2005: »View Complete Survey | 87508 |
 | Jan 25, 2010: Positive Energy was a relatively expensive choice, but I like the overall installation.
PS I am still not happy with SunPower`s online monitoring display about which there was some correspondence in the middle of 2009. »View Complete Survey | 87544 |
Go to www.solar-estimate.org
